Welcome

Welcome to the ICL Customer Claims Portal

Instant Cash Loans and its subsidiaries, including The Money Shop and Payday UK, are bound by a Scheme of Arrangement. ICL were given 6 months by the Courts to administer an invitation to all current or past customers to make a claim for Irresponsible Lending.

The Scheme deadline of 9th April 2020 has now passed, and the Customer Claims Portal has closed to any new customers wishing to submit a claim.


What happens next?

If you have already submitted your claim, we'll assess all your loans with us for irresponsible lending. This could take a while, but we'll send you emails to keep you up-to-date on progress.

You'll be able to sign in to the Portal at any time to check progress, update your contact information and read any communications we send you about your claim. Please do so by clicking on the Customer Claims Portal button below.


For more information: please visit our website for FAQs about the Scheme.

Need any help? Email us at scheme@themoneyshop.co.uk, or call our Helpline on 0203 901 7440, between 9am and 5pm Monday to Friday (standard call charges apply)