Contact us

Did you apply for your loan in store?

Application Queries…

If you have made an application in store then please contact your store directly if you have a question about how your application is progressing.

You can find your nearest store and their contact details by clicking here

General Queries…

If you have an outstanding loan that you applied for in a Money Shop store and would like to talk to us instead of visiting your store then please call our customer service team on 0800 316 1414.

Our Customer Service team are available from 9am to 5:30pm Monday to Friday.

Want to make a payment?

You can make a payment in store or over the phone. If you want to pay over the phone please call 0800 316 1414. If you have a repayment arrangement in place and have received a letter confirming this you can also use our automated payment line by calling 0800 028 3760 and quoting the reference on your letter.

Struggling to Pay?

If you are struggling to pay your outstanding balance we think it’s best to speak to you so we can understand your situation and ensure that any payments you do make, are affordable and sustainable. We understand that sometimes unforeseen things can happen and we are more than happy to help. Please call us on 0800 316 1414 and one of our Customer Service Representatives will ask you some questions and discuss what options are available to you.

Alternative Contact Methods…

Email us at: account.services@themoneyshop.com

Write to us at: Cardinal House, Abbeyfield Court, Abbeyfield Road, Nottingham NG7 2SZ

Did you apply for your loan online?

Application Queries…

If you are an existing customer who took your loan online click here to log into your online account. If you have forgotten your password please click here

If you are an existing customer and have a query about your online loan please click here

General Queries…

For general queries about our loans please visit our FAQ page by clicking here.

Want to make a payment?

You can settle your balance with us by logging into your online account. Alternatively please contact us on 0800 009 3565.

Struggling to Pay?

If you are struggling to pay your outstanding balance we think it is best to speak to you so we can understand your situation and ensure that any payments you do make, are affordable and sustainable. We understand that sometimes unforeseen things can happen, we are more than happy to help. Please call us on 0800 980 4026 and one of our Customer Service Representatives will ask you some questions and discuss what options are available to you.

Alternative Contact Methods…

If you want to contact us regarding a loan, email us at: account.services@themoneyshop.com, for all other products and enquiries please email moneyshopinfo@dfguk.com.

Write to us at: Cardinal House, Abbeyfield Court, Abbeyfield Road, Nottingham NG7 2SZ

Questions about our other products?

If you have any questions about our other range of products and services (e.g. travel money, pawnbroking, cheque chasing or gold to cash), you can call us on 0800 316 1414 or email us at moneyshopinfo@dfguk.com.

Complaints

If you would like to make a complaint please visit our complaints handling page.