Contact Us

Please note: If your enquiry relates to an existing loan, please contact your lender directly.

Got a question?

Drop us a message and we’d love to help you with your online application. [email protected].

Need to discuss a redress claim?

The Money Shop was a brand previously used by Instant Cash Loans Limited, which has now ceased trading following a Scheme of Arrangement. Read about it here.

Need to speak to someone?

Please make sure you’ve completed an online application first as we can’t advise on your chances of being approved for a loan, or process any loan applications over the phone. 08000 485 768

Technical Issues

If you have any technical issues using this website, please email [email protected].

Your Loan Application

If you have any queries regarding your loan application, please contact your chosen lender directly.

Complaints

Please see the Complaints page for full contact details or email [email protected].

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The Money Shop is a registered trading name of New Horizons Finance Limited, which is an Introducer Appointed Representative of Flux Funding Limited. Registered in England and Wales (Company number 11757330/FRN 834535) Registered Office: Building 3, 566 Chiswick High Road, Chiswick Park, London, United Kingdom, W4 5YA. Flux Funding is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 806333. Licenced by the Information Commissioners Office, (registration number ZA496853)

Flux Funding is a licensed credit broker, not a lender. ^*The Money Shop will not perform a credit check. If you are accepted by a lender, they will perform a credit search. ^#Once approved, your cash will be sent within 15 minutes. The time that it takes for the cash to be received in your account will depend on your bank’s policies and procedures.

Flux Funding does not charge customers a fee for using its services, but it receives a commission from lenders or other brokers if a customer enters into a consumer credit agreement following an introduction through this website.