Important Customer Notice

If you are looking to apply for a loan in the future, please visit one of our Money Shop stores. We have over 200+ stores on the high-street, to find your nearest store click here.

The Money Shop are no longer offering new loans through the website; or over the phone. We apologise for any inconvenience this may cause you.

Existing Customers

We apologise for any inconvenience our online loan closure may cause you. We want to make the process of managing your loan as smooth as possible and keep you informed on what this means for you.

If you have an existing online loan and your repayments are usually taken from your debit card then you don’t need to do anything, we will continue to take payments as agreed. If you’ve missed a payment or you need to speak to us about your repayments please contact us by phone on 0800 009 3565* as soon as possible.

You can still login to your online account to update your contact details, make a repayment or change your password.

If you have any questions about this notice or your existing loan please visit our help centre for more information. For all other queries you can contact our Customer Service Team who will be able to help you in the following ways:

Phone: 0800 009 3565*

Opening hours: Monday - Friday 8am to 7pm, Saturdays: 9am 4pm, Bank Holidays: 10am to 4pm.


Postal Address: Cardinal House, Abbeyfield Court, Abbeyfield Road, Nottingham NG7 2SZ