Help Centre

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Questions about In Store Loans

Applying For A Loan
Finding The Right Loan
Can I apply for a short term loan?

To apply for a loan you need to:

  • Be over 18 years old and a UK resident
  • Be in permanent employment, receiving a pension or disability benefit/living allowance
  • Receive more than £417 net per month
  • Have a bank account with a valid debit card
  • Meet our credit criteria and affordability assessment

Click here to apply online.

Alternatively you can apply in store, click here for our store finder.

Please note all loans are subject to lending criteria, a credit check and an affordability assessment.

How much can I borrow?

With The Money Shop you could be approved for a loan amount between £50 and £2,000. Please note that all loans are subject to lending criteria, a credit check and an affordability assessment.

You can apply for a loan in one of our stores, please click here to find your closest store.

Alternatively click here to apply online.

How will I know which loan term is most suitable for me?

We will assess your affordability and present you with your available offers. Only you can decide which loan duration is most suited to your financial needs; we will ensure you are only offered options based upon our affordability assessments.

Click here to apply online.

How much does a loan cost?

The cost of your loan will be dependent on the amount that you borrow and how long you would like it for. Our interest is charged at a daily rate.

Representative Example: £200 borrowed for 3 months. Annual interest rate of 234% (fixed). Total amount repayable is £290.10 in 3 monthly installments of £96.70. Representative 729% APR.

We do not have any other fees and no hidden costs.

Click here to go to our online loan application page which shows an example of how much a typical online loan costs.

Getting Your Money
How do I apply for a loan and what information do I need to start?

You can either start your application now online or you can visit one of our stores.

To apply for a loan in store, please take the following items with you:

  • Your debit card
  • Proof of income dated within 30 days
  • Proof of address, which must be dated within the last three months.

We will attempt to validate your identity electronically, however, if we are unable to validate it electronically you will need to provide photographic identification and proof of address.

You should bring photo ID and proof of address if you have it to ensure that the application process is a smooth as possible.

To find your nearest store, please click here.

To apply for a loan online, please click here and follow the instructions.

When filling in our online application form you will need the following information:

  • Your name and address
  • Your date of birth
  • Your contact telephone numbers and email
  • Your employment and/or regular income details
  • Your monthly expenditure information
  • Your bank account and debit card details

How do I get my documents to you?

If you are going to apply for your loan in store you can take your documents into the store with you when you make your application.

The items required are as follows:

  • Your debit card
  • Proof of income dated within 30 days

We will attempt to validate your identity electronically, however, if we are unable to validate it electronically you will need to provide photographic identification and proof of address.

You should bring photo ID and proof of address if you have it to ensure that the application process is a smooth as possible. Proof of address must be dated within the last three months.

Please click here to find your local store.

How long does it take to get money into my account?

If you are applying in store then as soon as your application is approved and all the documentation has been signed you will be given your loan in cash. We cannot offer bank transfers in store.

Click here to find your local store.

Alternatively you can make an application online by clicking here.

If you are applying for a loan online then the majority of our customers will get their money transferred on the day they apply. We deposit on the hour every day, throughout the day.

New customers must complete their applications before 3pm for a same day deposit.

All loans are subject to lending criteria, a credit check and an affordability assessment.

Why might my loan application be rejected?

All of our loans are subject to lending criteria, a credit check and an affordability assessment. Sometimes, as part of these checks applications are rejected.

If you would like more information about your credit file, you can contact one of the following credit reference agencies:

http://www.experian.co.uk/

http://www.callcredit.co.uk/

Credit Related Queries
Do you do credit checks?

Yes, we credit check all of our customers in order to ensure we lend to you responsibly. If you have any further queries regarding your credit file you can contact Experien or Call Credit using the below contact details.

http://www.experian.co.uk/

http://www.callcredit.co.uk/

Can I apply if I have bad credit?

All loans are subject to lending criteria, a credit check and an affordability assessment. We look at each application based upon your recent circumstances.

If you are concerned about your credit report below are some credit reference agencies that you can contact or review your credit file with.

http://www.experian.co.uk/

http://www.callcredit.co.uk/

Please remember that free, impartial debt advice is available to you. Below are some debt advice organisations that specialize in assisting customers who are in financial difficulty.

Citizens Advice www.adviceguide.org.uk Please visit their website to find contact details for your local bureau
National Debtline www.nationaldebtline.co.uk 0808 808 4000
Step Change www.stepchange.org 0800 138 1111

Warning: Late repayment can cause you serious money problems.
For help, go to moneyadviceservice.org.uk

Repaying A Loan
Paying For Your Loan
How do I make a payment?

We usually take payment automatically from your debit card you provided when you applied. If you have a new debit card then please contact us on 0800 316 1414 and we will be able to update this information for you. If you no longer have a debit card, you can also call us to make alternative arrangements to pay us back.

What payments can I make early?

You can make an early payment at any time, you can either repay early in store or you can call us on 0800 316 1414.

Click here to find your local store.

Do I pay less if I settle my balance early?

Yes, we charge interest by the day so if you want to settle your loan early you will only pay interest on the amount of days you have the loan for.

Please contact us on 0800 316 1414 to make an early repayment by phone, alternatively you can go into your local store.

Click here for our store finder.

When might I be contacted by you?

We may try and contact you whilst your loan is outstanding. This is to ensure we have the right information for your repayment and that you are still in the position to make your payment on the scheduled due date, or if you go into arrears.

Changes In Circumstances
Can I change my repayment date?

If you need to change your repayment date you can either visit your local store or alternatively you can call us on 0800 316 1414.

Click here for our store finder.

What happens if I cannot afford to pay you?

We understand that your personal and financial circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help.

If you are having problems making a payment please contact us on 0800 316 1414 and we can discuss your payment options. You can also go into store for support.

Please remember that free, impartial debt advice is available to you. Below are some debt advice organisations that specialize in assisting customers who are in financial difficulty.

Citizens Advice www.citizensadvice.org.uk Please visit their website to find contact details for your local bureau

National Debtline www.nationaldebtline.org 0808 808 4000

Step Change www.stepchange.org 0800 138 1111

Changing Your Details
How do I update my contact details?

If you would like to update your contact information please either visit your local store, or call us on 0800 316 1414.

How do I update my payment details?

If you would like to update your payment details please either visit your local store, or call us on 0800 316 1414.

My surname has changed - what do I do?

We may require supporting documents (e.g. Deed poll certificate or marriage certificate) as proof of your name change.

You can visit your local store, please remember to bring your ID as well and we will get this information updated right away for you.

My pay day has changed, how do I update this?

We only need to update your new pay day if you are applying for a new loan with us or you would like us to change the date we take your repayments.

Please call us on 0800 316 1414 or visit your local store to update this information.

Other General Questions
Refund Exercise
What is the refund exercise?

We have recently undertaken a review of our procedures for issuing loan agreements following the introduction of new rules governing consumer credit.

It means that for some customers we may have lent them more than they could afford. Where this is the case, we are making the ‘unaffordable’ portion of their loan(s) interest free.

As part of our review we identified a problem within our administration system where, for some customers between 1st January 2013 and 1st April 2015 we may have charged additional default fees and interest on those fees in error.

How will I know if I am affected by the refund exercise and what should I do next?

We are currently writing to customers who have been affected by the changes in lending regulations with details of their refund. This process is still underway and so it is possible that your refund letter has not been sent yet. Please be assured that we are working hard to get this to you as quickly as we can.

If you would like to contact us, our teams are on hand to answer any questions you may have. You can email the team handling this directly at CET@dfconline.com

Other
What if I change my mind about my loan application or received loan?

When you make your application in store just let our cashier know if you decide not to go ahead with it.

If you have already received your loan and executed agreement and would like to withdraw, you can do so upto 14 days after you have received your agreement. You will need to repay the principal amount we lent you plus any interest you have accrued to date.

Either visit your local store or call us on 0800 316 1414 and will be able to take the payment to cancel your loan for you.

How do I find my reference number?

Your reference number can be found on your original loan agreement given to you in store, when you received your funds.

If you still cannot locate your agreement number then please either return to the store you took the loan from or call us on 0800 316 1414.

My question still isn't answered

If you cannot find the answer to your question in our Help Centre, then please call us on 0800 316 1414 and we will endeavour to answer any queries you may have.

How do I make a complaint?

If you would like to make a complaint please visit our complaints handling page.