You can cancel your CPA at any time using any of the methods below;
1. Cancelling CPA via email
Please send an email to Customer-Assistance@themoneyshop.com with a subject title of “Cancel Continuous Payment Authority”.
Within the email, please quote the following to help us identify your account;
• your loan agreement reference
• your name and date of birth
• your postcode
Please be aware it will take at least 24 hours to process this instruction so if you have a repayment scheduled within the next day or two you should call us.
2. Cancelling CPA over the telephone
You can cancel CPA by calling us using the below details;
1. Loan obtained through a store
0800 316 1414
2. Loan obtained through our website
0800 009 3565
3. Cancelling by contacting your bank
You can also cancel CPA by contacting your bank. If you do so please ensure you pass on your loan agreement reference to them to help us identify your account. Please note this can take several days as your bank will need to take your instruction and then inform us.
Remember, if you do cancel your CPA you must arrange for another way to pay us. Alternative methods of repayment include;
1. Standing Order/Bank Transfer
2. By Calling us
3. Cash in our Store