Firm Name: Instant Cash Loans Limited
Group: Dollar Financial Uk
Other firms included in this report: None
Period covered in this report: 17 February to 30 June 2016
Brand/trading names covered: The Money Shop, PaydayUK, Payday Express, Robert Biggar, Duncanson & Edwards, TGS Pawnbroker & Ladder Loans

Number of complaints opened by volume of business
Product/Service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit cardsN/AN/AN/AN/AN/AN/AN/AN/A
Homes FinanceN/AN/AN/AN/AN/AN/AN/AN/A
Insurance and pure protectionN/AN/AN/AN/AN/AN/AN/AN/A
Decumulation and pensionsN/AN/AN/AN/AN/AN/AN/AN/A
Credit relatedN/AN/A33662864N/AN/A15.6%N/A