Scheme FAQs - Non-Redress Creditors

Consumer (Redress Creditor) FAQs Business (Non-Redress Creditor) FAQs


FAQs were updated on 10th April 2020

The Scheme of Arrangement has now closed; no further claims will be considered under the Scheme after the 9th April 2020

If you need further assistance please call our Helpline on 020 3901 7440 or email scheme@themoneyshop.co.uk


All claims had to be submitted by the Claims Submission Deadline of 9th April 2020. No further claims will be considered under the Scheme.


Once claims are submitted, you may not hear anything from us for a while. Following the Claims Submission Deadline of 9th April 2020, we will consider submitted claims and whether we agree with them.

We will then let you know the outcome of your claim. If we do not agree with your claim in whole or in part, you will be able to ask the Scheme Adjudicator to consider it.


Our projections are updated every quarter in the Scheme Quarterly Report. The report is produced by our Scheme Administrators and can be found HERE. This shows what our current p/£ projection is likely to be.